Senior Quality Assurance Engineer, Neuromodulation
Minneapolis, Minnesota, USA
I was at a company that made cardiac leads for Medtronic and was recruited to come to Medtronic. It was a great opportunity to advance my career. There are so many opportunities for learning here. Managers make sure you're always growing and challenged – both with on-the-job projects and recommendations for continuing education. In fact, the company has an excellent tuition reimbursement program, which is allowing me to get my master's degree online through Johns Hopkins University.
I like the variety of work. I support product continuation by assuring the quality of our implantable infusion pump systems. I'm continually applying Six Sigma problem-solving methodology, such as process capability analysis and design of experiment. I also lead or participate in supplier selection, and qualification efforts to support development and continuation projects. A big part of my job is also working with external suppliers in resolving any quality issues. But I see the biggest part of my job as upholding our reputation for quality and making sure patient safety comes first in all circumstances.
People who want to go into Quality need to be obsessed with details, especially in a highly regulated industry such as medical devices. I spend a large portion of my time on documentation, and it has to be very detailed. You also need to be good at problem solving. I'm constantly analyzing data and making decisions based on that data. If you're into engineering and statistics, and want to help people in some way, this is the perfect job. I get to do what I love, and I love what I do.
Joined Medtronic: 2007
Grew up in: Port Dickson, Malaysia
Iowa State University, bachelor's in Industrial and Manufacturing Systems Engineering
Currently attending Johns Hopkins University for master's in Bioscience Regulatory Affairs
What I do to give back:
I built furniture on Fridays with other Medtronic employees. It was a great way to get to know your peers, get outside when the weather was good, and help people who are transitioning out of homelessness.
What I love about Minneapolis:
I live by the lakes, so in the summer I can run, bike, rollerblade, and walk my dog around them. I'm close to lots of activity, as well as the light rail line, so it's easy to get around.
What I miss most about Malaysia:
The food. It's not spicy enough here, even if you order a Level 5 Hot at restaurants.